You can return any Brother machine purchased on brother.ca within 30 days of
purchase as long as it’s unopened, intact and has a valid Return Material
Authorization (RMA) number.* Contact us so that we can assess the best
solution for you, either by providing you with a different machine, helping with
the setup or issuing an RMA. Any shipping costs are at your expense. However,
if we determine that the machine is defective—or if we’re otherwise responsible
we’ll be happy to arrange a pickup at our expense. Once we’ve inspected the
return, we’ll refund your credit card.

If your machine was not purchased from brother.ca, simply let us know and
we’ll do our best to find a solution.

To contact us through Ask a Question click here: 
https://support.brother.ca/app/ask