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ONLINE POLICY: Contact us for instructions on returning items. Phone 705-252-5700. Claims for incorrect items or damaged goods must be processed within 2 days of received date (received date according to delivery records). Return items must include a copy of your invoice and return authorization number received in advance from us prior to the items shipped back to us. EXCHANGE/REFUND EXCEPTIONS: SEWING MACHINES, IRONS, STEAMERS, DRESS FORMS, THREAD, INDUSTRIAL MACHINES, SCISSORS, CUT ITEMS, PARTS, and GIFT CARDS are not eligible for refund. *ALL SALES FINAL* Shipments returned to us will be prepaid by the customer. When items are shipped in error by us we will issue a full credit to the customer (including return shipment cost). Shortages in shipments must be reported to us within 2 days of receiving items. Returned merchandise must be complete, clean, unused and in its original packaging. A restocking fee of 20% will apply to any used or open products or packages. Items that came with any bonus items, free items etc. that are not returned will be charged the full retail value of the missing item and will be deducted from credit issued. Please note that by ordering from our website or over the telephone, you are indicating that you have read and understood these guidelines. All About Sewing Machines reserves the right to amend this policy at any time without prior notice. PRICE GUARANTEE: If you purchased an item and the price is reduced or goes on sale within 10 days of your purchase we will issue you a GIFT CARD for the difference. Exceptions apply i.e. Black Friday, BOXING DAY and Final Clearance. This policy is subject to change without notice. **PLEASE NOTE** You do NOT have to have a PayPal account to use your credit card through our PayPal link. Simply select "I do not have an account" or "Pay with a debit or credit card, or PayPal Credit" on the PayPal checkout page and you'll be able to enter in your credit card information there.