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NEED TO KNOWS: After placing your online order please allow 2 - 4 business days for your order to be shipped out from our store front. You will receive an email notification that states "Your Order has Been Shipped" along with a tracking number to track your item. If for any reason an item ordered is out of stock we will contact you to discuss next steps - Some items may require additional time to arrive to our storefront if they are out of stock - once a sales associate has discussed with you and proceeded with ordering the out of stock product the product is no longer eligible for a full refund and will be evaluated on a case by case basis. ONLINE RETURN POLICY: If you're looking to return or exchange your order for whatever reason please call us first for instructions at 705-252-5700. EXCHANGE/REFUND EXCEPTIONS: Please note the following exceptions to our return and exchange policy: - Floor models, cut items, parts and Gift Cards are not eligible for refund/exchange - Returned items must be in original packaging, unopened - Returned items must have no visible signs of wear or use To initiate a return or exchange, please complete the following steps: - Call or email the store to let us know you want an exchange/refund - Print your prepaid shipping label if approved for exchange/refund - Send all items back using the one prepaid shipping label Additional Information: - Refunds will be processed after item has been received - 20% restocking fee will apply to any opened or used products - Any missing items will have the full retail cost deducted from the credit - Refunds can be store credit, refund or credit towards exchange When checking out, agreeing to our Terms and Conditions, indicates that you understand and have read the policy. All About Sewing reserves the right to amend this policy at any time. **PLEASE NOTE** You do NOT have to have a PayPal account to use your credit card through our PayPal link. Simply select "I do not have an account" or "Pay with a debit or credit card, or PayPal Credit" on the PayPal checkout page and you'll be able to enter in your credit card information there.